A project manager realizes that a key stakeholder has a different understanding of the project's success criteria than the project team. The project is 50% complete. What is the BEST way to align expectations?

Answer options:

Show the stakeholder the signed Project Charter and insist they follow it.

Conduct a workshop to review the success criteria and negotiate any necessary adjustments to the scope or acceptance criteria.

Change the project to match the stakeholder's new view.

Ignore the difference and deliver what was originally planned.

How to approach this question

When expectations diverge, realign through dialogue and formal change management if needed.

Full Answer

B.Conduct a workshop to review the success criteria and negotiate any necessary adjustments to the scope or acceptance criteria.✓ Correct

Collaboration requires continuous alignment. If a gap is found, the PM must facilitate a conversation to close it, rather than relying solely on past documents or ignoring the issue.

Common mistakes

Being rigid (A) or too accommodating (C).

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