A project manager takes over a project where the stakeholders are disengaged and skeptical because the previous PM ignored their input. What should the new PM do FIRST to rebuild collaboration?

Answer options:

Send a weekly status report to keep them informed.

Ask the sponsor to tell them to cooperate.

Schedule individual meetings to listen to their concerns and understand their expectations.

Invite them to the next sprint review.

How to approach this question

When trust is broken, start with listening and empathy (Relationship Management).

Full Answer

C.Schedule individual meetings to listen to their concerns and understand their expectations.✓ Correct

To rebuild collaboration, the PM must first validate the stakeholders' feelings. Listening tours or individual interviews demonstrate respect and a change in approach.

Common mistakes

Relying on reports (A) or meetings (D) without fixing the relationship first.

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Practice the full PMP People Domain Practice Exam

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