During a retrospective, an agile team expresses frustration that a stakeholder frequently interrupts their work with 'urgent' requests, bypassing the Product Owner. This is causing the team to miss sprint goals. Which TWO actions should the project manager take?

Answer options:

Instruct the team to ignore the stakeholder's requests unless they come through the Product Owner.

Coach the stakeholder on the agile process and the importance of funneling requests through the Product Owner.

File a formal complaint with the stakeholder's manager regarding the disruption.

Work with the Product Owner to establish a clear intake process and communicate it to all stakeholders.

Add the stakeholder's urgent requests to the current sprint backlog immediately.

How to approach this question

Select two complementary actions: one addressing the person (coaching) and one addressing the process.

Full Answer

B,D

The PM acts as a servant leader by protecting the team from outside interruptions. This involves coaching the stakeholder (B) and reinforcing the correct flow of work through the PO (D).

Common mistakes

Selecting A (too passive-aggressive) or E (placating the stakeholder at the expense of the team).

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