Hard1 markMultiple Choice
Task 1: Manage conflictConflict ManagementHybrid

PMP · Question 01 · Task 1: Manage conflict

A project manager leading a hybrid project notices that two senior engineers are constantly arguing about the architectural approach for the new module. The arguments are technical but have become personal, affecting team morale. The project is in a critical phase with a tight deadline. What should the project manager do FIRST?

Answer options:

A.

Separate the two engineers and assign them to different modules to stop the conflict immediately.

B.

Facilitate a meeting with both engineers to identify the root cause of their disagreement and guide them toward a consensus.

C.

Decide on the architectural approach yourself based on the project requirements to ensure the deadline is met.

D.

Report the behavioral issue to their functional managers for disciplinary action.

How to approach this question

Identify the conflict stage and the PM's role. Look for the 'Collaborate/Problem Solve' option as the first choice unless there is an immediate safety threat.

Full Answer

B.Facilitate a meeting with both engineers to identify the root cause of their disagreement and guide them toward a consensus.✓ Correct
B
Collaborating (or problem-solving) is the preferred conflict resolution technique when issues are complex and commitment from both parties is needed. It involves open dialogue to resolve the underlying issue.

Common mistakes

Choosing 'Forcing' (C) due to the tight deadline mention. While time is a factor, forcing often leads to resentment and recurrence of conflict.

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