A key stakeholder is unhappy with the project's progress and is verbally aggressive towards the project manager during a status meeting. The team is present and looks uncomfortable. What is the BEST response?

Answer options:

Defend the team's performance with data to prove the stakeholder wrong.

Remain calm, acknowledge the stakeholder's frustration, and propose a separate meeting to address their concerns.

Ask the stakeholder to leave the meeting immediately due to unprofessional behavior.

Ignore the aggression and continue with the status report presentation.

How to approach this question

Choose the option that de-escalates, validates feelings without accepting abuse, and moves the conflict to a private setting.

Full Answer

B.Remain calm, acknowledge the stakeholder's frustration, and propose a separate meeting to address their concerns.✓ Correct

The PM must model professional behavior. Acknowledging frustration validates the stakeholder (empathy) while moving the conversation to a private setting protects the team and allows for constructive dialogue.

Common mistakes

Fighting back (A) or ignoring it (D).

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