A key stakeholder is unhappy with the product increment delivered in the last sprint, claiming it does not meet business needs. The Product Owner insists the team followed the acceptance criteria. Which TWO actions should the project manager take?

Select TWO. Look for actions that build shared understanding (People) and improve the process (Process).

What mistakes do candidates make on this PMP question?

Being defensive (A) or blindly accepting changes without process (C).

A.

Defend the team by showing the signed-off user stories to the stakeholder.

B.

Facilitate a meeting between the Product Owner and stakeholder to review the product vision and roadmap.

C.

Instruct the team to immediately rework the feature based on the stakeholder's verbal feedback.

D.

Work with the team to conduct a root cause analysis of why the acceptance criteria did not capture the business need.

E.

Request the stakeholder to write detailed requirements documents for future sprints.

F.

Escalate the issue to the project sponsor as a scope creep attempt.