A key stakeholder is unhappy with the product increment delivered in the last sprint, claiming it does not meet business needs. The Product Owner insists the team followed the acceptance criteria. Which TWO actions should the project manager take?

Answer options:

Defend the team by showing the signed-off user stories to the stakeholder.

Facilitate a meeting between the Product Owner and stakeholder to review the product vision and roadmap.

Instruct the team to immediately rework the feature based on the stakeholder's verbal feedback.

Work with the team to conduct a root cause analysis of why the acceptance criteria did not capture the business need.

Request the stakeholder to write detailed requirements documents for future sprints.

Escalate the issue to the project sponsor as a scope creep attempt.

How to approach this question

Select TWO. Look for actions that build shared understanding (People) and improve the process (Process).

Full Answer

B,D

The PM needs to bridge the gap between the PO and Stakeholder (Collaboration) and help the team learn why the 'Definition of Done' or criteria failed to match value (Process improvement).

Common mistakes

Being defensive (A) or blindly accepting changes without process (C).

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