Hard1 markMultiple Choice
PMP · Question 05 · Task 11: Engage and support virtual teams
A project manager is leading a virtual team spread across four time zones. Team members report feeling disconnected and isolated, and velocity has dropped. Which action is MOST appropriate to address this?
A project manager is leading a virtual team spread across four time zones. Team members report feeling disconnected and isolated, and velocity has dropped. Which action is MOST appropriate to address this?
Answer options:
A.
Mandate that all team members work the same core hours regardless of their local time.
B.
Establish a 'virtual water cooler' channel and schedule informal social interaction time during overlapping hours.
C.
Increase the frequency of status reporting to ensure everyone knows what others are doing.
D.
Replace the distributed team members with local resources to enable colocation.
How to approach this question
Identify the root cause: 'feeling disconnected'. The solution must be social/emotional, not procedural.
Full Answer
B.Establish a 'virtual water cooler' channel and schedule informal social interaction time during overlapping hours.✓ Correct
B
Virtual teams struggle with cohesion. The PM must intentionally create space for informal interaction to build trust and morale.
Common mistakes
Applying control mechanisms (A, C) to solve a morale/connection problem.
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