The Product Owner (PO) is frequently absent from sprint planning and reviews, causing the team to guess at requirements. The PO claims they are too busy with customers. What is the PM's BEST response?

Answer options:

Act as the proxy PO and make decisions for the team.

Cancel the sprints until the PO returns.

Meet with the PO to explain the impact of their absence on value delivery and collaborate on a schedule that works.

Report the PO to the sponsor.

How to approach this question

Coach/Collaborate first. Explain 'Impact' to motivate change.

Full Answer

C.Meet with the PO to explain the impact of their absence on value delivery and collaborate on a schedule that works.✓ Correct

The PM needs to collaborate with the PO to ensure the team is supported. Explaining the 'impact' (wasted effort, wrong product) is a powerful way to influence the PO to prioritize the team.

Common mistakes

Taking over the PO role (A).

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