A project manager is leading a project to build a new community center. A group of neighbors complains that the construction noise is disturbing them. The noise levels are within legal limits. What should the project manager do?

Answer options:

Ignore the complaints since the project is legally compliant.

Meet with the neighbors to understand their concerns and explore options like adjusting work hours or installing sound barriers.

Tell the neighbors to file a formal lawsuit if they are unhappy.

Stop construction immediately until the neighbors are satisfied.

How to approach this question

Stakeholder Engagement > Legal Minimum. Empathy wins.

Full Answer

B.Meet with the neighbors to understand their concerns and explore options like adjusting work hours or installing sound barriers.✓ Correct

Task 9 (Collaborate with stakeholders). Managing stakeholder expectations often involves finding compromises even when not legally required, to maintain social license to operate.

Common mistakes

Sticking to the contract/law (A) and ignoring the human element.

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