A project manager is facilitating a retrospective. The team is quiet and reluctant to share negative feedback. The PM suggests playing a game where team members write anonymous notes about what went well and what didn't. Which technique is the PM using?

Answer options:

Root Cause Analysis

Nominal Group Technique

Facilitation / Emotional Intelligence to build safety

Delphi Technique

How to approach this question

Identify the skill. The PM is reading the room (EI) and using a tool to help (Facilitation).

Full Answer

C.Facilitation / Emotional Intelligence to build safety✓ Correct

Task 14 (EI) and Task 2 (Lead). The PM adapts their style to the team's needs. Anonymous input is a standard facilitation tactic for low-safety environments.

Common mistakes

Focusing on the specific name of the game rather than the intent/skill.

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