A project manager is leading a cross-functional team. A functional manager complains that one of the team members is spending too much time on the project and neglecting their operational duties. The project charter states the team member is 50% allocated to the project. What should the PM do?

Answer options:

Tell the team member to ignore the functional manager.

Show the functional manager the charter and insist on the 50%.

Review the team member's actual hours and workload with the team member, then meet with the functional manager to resolve the conflict based on data.

Reduce the team member's project tasks immediately.

How to approach this question

Conflict Resolution: Gather Data -> Discuss -> Negotiate.

Full Answer

C.Review the team member's actual hours and workload with the team member, then meet with the functional manager to resolve the conflict based on data.✓ Correct

Task 1 (Conflict) and Task 5 (Resources). In a matrix, resource disputes are common. The PM must verify compliance with the resource agreement (Charter) and negotiate a solution.

Common mistakes

Being aggressive with the Charter (B) without checking reality.

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