ExpertHard1 markMultiple Choice
PMP · Question 16 · Task 2: Manage communications
A project manager identifies that a key stakeholder is not reading the weekly status reports, leading to repeated questions about information already communicated. What is the BEST way to address this?
A project manager identifies that a key stakeholder is not reading the weekly status reports, leading to repeated questions about information already communicated. What is the BEST way to address this?
Answer options:
A.
Add a 'read receipt' to the emails to track compliance.
B.
Ask the stakeholder about their preferred communication format and adjust the strategy.
C.
Stop sending the reports and only communicate via meetings.
D.
Escalate to the stakeholder's manager that they are ignoring project communications.
How to approach this question
Focus on the effectiveness of communication, not just the transmission.
Full Answer
B.Ask the stakeholder about their preferred communication format and adjust the strategy.✓ Correct
B
The Communications Management Plan should be updated based on stakeholder feedback and effectiveness.
Common mistakes
Blaming the stakeholder (A, D) instead of adjusting the method.
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