During a Daily Scrum, a developer reports that a critical server update managed by the IT operations department is delayed, blocking the team's progress. The IT manager has not responded to emails. What should the project manager do FIRST?

Answer options:

Escalate the issue to the project sponsor immediately.

Visit the IT manager personally or call them to understand the bottleneck and advocate for the team.

Instruct the team to work on lower-priority items until the server is ready.

Update the risk register and adjust the sprint forecast.

How to approach this question

Select the most direct, active action to remove the blocker.

B.Visit the IT manager personally or call them to understand the bottleneck and advocate for the team.✓ Correct

The PM's primary role in this context is impediment removal. Direct communication is more effective than escalation or passive waiting.

Just documenting the risk (D) or escalating too soon (A).

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