ExpertHard1 markMultiple Choice
Task 7: Plan and manage quality of products/deliverablesquality defectsclient acceptanceimpact assessmentquality decisions
PMP · Question 66 · Task 7: Plan and manage quality of products/deliverables
A project manager discovers that a critical project deliverable has a quality defect that wasn't caught during testing. The defect would be expensive to fix and could delay the project by two weeks. However, the deliverable might be acceptable to the client as-is. What should the project manager do FIRST?
A project manager discovers that a critical project deliverable has a quality defect that wasn't caught during testing. The defect would be expensive to fix and could delay the project by two weeks. However, the deliverable might be acceptable to the client as-is. What should the project manager do FIRST?
Answer options:
A.
Fix the defect immediately to ensure quality standards are maintained
B.
Assess the defect's impact on functionality and discuss options with the client
C.
Deliver the deliverable as-is since it might be acceptable to the client
D.
Escalate the quality issue to senior management for a decision
How to approach this question
When quality defects are discovered, assess their impact and involve the client in decisions about acceptance rather than making unilateral decisions.
Full Answer
B.Assess the defect's impact on functionality and discuss options with the client✓ Correct
B
Quality defects require impact assessment and client involvement in acceptance decisions, as the client is best positioned to determine if the defect affects their objectives.
Common mistakes
Either automatically fixing defects without considering client needs or delivering defective work without client knowledge and consent.
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