ExpertHard1 markMultiple Choice
Task 4: Engage stakeholdersstakeholder disengagementstakeholder re-engagementalternative engagementstakeholder communication
PMP · Question 72 · Task 4: Engage stakeholders
A project manager is working on a project where a key stakeholder has been consistently absent from important meetings and unresponsive to communications. This stakeholder's input is critical for several upcoming decisions. What should the project manager do FIRST?
A project manager is working on a project where a key stakeholder has been consistently absent from important meetings and unresponsive to communications. This stakeholder's input is critical for several upcoming decisions. What should the project manager do FIRST?
Answer options:
A.
Reach out directly to understand the stakeholder's situation and explore alternative ways to engage them
B.
Escalate the stakeholder's lack of participation to their manager
C.
Proceed with decisions without the stakeholder's input to avoid project delays
D.
Find an alternative stakeholder who can provide similar input
How to approach this question
When key stakeholders disengage, understand the root cause and explore alternative engagement approaches before escalating or working around them.
Full Answer
A.Reach out directly to understand the stakeholder's situation and explore alternative ways to engage them✓ Correct
A
Direct engagement to understand the stakeholder's situation often reveals barriers to participation that can be addressed through alternative engagement approaches.
Common mistakes
Escalating or working around the stakeholder without first attempting to understand and address the reasons for their disengagement.
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