Hard1 markMultiple Choice
Task 4: Empower team members and stakeholdersconfidence buildingservant leadershipteam developmentskill utilization

PMP · Question 85 · Task 4: Empower team members and stakeholders

A project manager discovers that team members are avoiding certain types of tasks because they lack confidence in their abilities, even though they have the technical skills to complete the work. This is creating bottlenecks and uneven workload distribution. What should the project manager do?

Answer options:

A.

Provide coaching and support to help team members build confidence while gradually increasing their exposure to challenging tasks

B.

Reassign the avoided tasks to team members who are comfortable with them

C.

Require team members to take on tasks outside their comfort zone to build experience

D.

Provide additional technical training to improve team members' skills

How to approach this question

When team members avoid tasks due to lack of confidence despite having skills, provide coaching and supported practice rather than reassignment or forced exposure.

Full Answer

A.Provide coaching and support to help team members build confidence while gradually increasing their exposure to challenging tasks✓ Correct
A
Confidence issues require coaching and supported practice to build self-efficacy. Servant leaders help team members develop confidence through guided experience and encouragement.

Common mistakes

Either avoiding the development opportunity by reassigning tasks or forcing exposure without support, neither of which builds confidence effectively.

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