ExpertHard1 markMultiple Choice
Task 2: Manage communicationscommunication protocolsgovernance bypassroot cause analysiscommunication plan gaps
PMP · Question 97 · Task 2: Manage communications
A project manager discovers that a team member has been sharing project status information with stakeholders outside the approved communication plan. The information shared is accurate but bypasses the established governance structure. What should the project manager do FIRST?
A project manager discovers that a team member has been sharing project status information with stakeholders outside the approved communication plan. The information shared is accurate but bypasses the established governance structure. What should the project manager do FIRST?
Answer options:
A.
Meet with the team member to understand why they felt the need to communicate outside the established channels
B.
Remind the team member about the importance of following the communication plan
C.
Report the communication plan violation to the team member's manager
D.
Update the communication plan to include the stakeholders who received the information
How to approach this question
When team members bypass communication protocols, understand the root cause first, as it may reveal gaps in the communication plan or unmet stakeholder needs.
Full Answer
A.Meet with the team member to understand why they felt the need to communicate outside the established channels✓ Correct
Bypassing communication protocols may indicate gaps in the communication plan or unmet stakeholder needs. Understanding the root cause enables appropriate response.
Common mistakes
Treating this as a compliance issue without understanding whether there were legitimate reasons for the communication that indicate communication plan gaps.
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