PMP · Question 48 · Task 12: Define team ground rules
A new cross-functional team is forming for a critical customer-facing project. The team includes members from development, QA, UX design, and customer support, each with different working styles and communication preferences. Some team members prefer detailed planning while others favor adaptive approaches. The project requires close collaboration and rapid decision-making. What should the project manager do FIRST?
Answer options:
Facilitate a team charter session where members collaboratively establish working agreements, communication norms, and decision-making processes
Implement the organization's standard cross-functional team practices
Assign team roles and responsibilities based on functional expertise
Start with basic project activities and let team norms develop naturally over time
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