PMP · Question 86 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a critical stakeholder consistently becomes defensive and confrontational during risk discussions, especially when potential budget impacts or schedule delays are mentioned. This behavior is creating tension in project meetings and preventing open discussion of important project risks. The stakeholder is essential to project success and has significant decision-making authority. What should the project manager do FIRST?
Answer options:
Modify risk discussions to focus on mitigation strategies rather than potential negative impacts
Have other team members present risk information to avoid triggering the defensive response
Have a private conversation with the stakeholder to understand their concerns and perspectives about project risks and uncertainties
Provide more detailed risk analysis and documentation to address potential concerns about risk assessment accuracy
90 questions · hints · full answers · grading
Expert