PMP · Question 51 · Task 14: Promote team performance through the application of emotional intelligence
A project manager observes that team dynamics have become tense due to personality conflicts between two key team members. One team member is very detail-oriented and methodical, while the other is creative and prefers flexible approaches. Their different working styles are creating friction that's affecting the entire team's performance. What emotional intelligence competency should the project manager apply FIRST?
Answer options:
Social awareness - Understand how different personality types and working styles are affecting team dynamics
Self-management - Control personal frustration with the personality conflicts affecting team performance
Relationship management - Immediately intervene to resolve the personality conflicts
Self-awareness - Recognize personal biases toward different working styles
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