PMP · Question 91 · Task 2: Evaluate and deliver project benefits and value
A project manager is evaluating the benefits realization of an enterprise resource planning (ERP) system implementation nine months after go-live. The system has achieved technical performance targets, but business benefits show mixed results: inventory management improved by 25% (target: 20%), but order processing time improved by only 5% (target: 15%). What should the project manager do FIRST?
Answer options:
Report the mixed results to stakeholders and recommend system configuration changes to improve order processing
Investigate the factors contributing to the gap between expected and actual order processing improvements
Adjust the order processing target to reflect the system's actual performance capabilities
Extend the benefits measurement period since ERP implementations often take longer to show full benefits
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