ExpertHard1 markMultiple Choice
Task 14: Promote team performance through the application of emotional intelligencePeopleEmotional IntelligenceTeam Management
PMP · Question 13 · Task 14: Promote team performance through the application of emotional intelligence
A project manager observes that a team member, who is an expert in their field, is constantly interrupting others during meetings and dismissing their ideas. The team's psychological safety is deteriorating. What should the project manager do FIRST?
A project manager observes that a team member, who is an expert in their field, is constantly interrupting others during meetings and dismissing their ideas. The team's psychological safety is deteriorating. What should the project manager do FIRST?
Answer options:
A.
Address the behavior publicly in the next meeting to set an example.
B.
Have a private conversation with the team member to provide feedback on the impact of their behavior.
C.
Ask the team to address the issue during the next retrospective.
D.
Move the team member to an individual contributor role where they don't need to interact with the team.
How to approach this question
Behavioral issues: Private feedback first. Escalation or public action later.
Full Answer
B.Have a private conversation with the team member to provide feedback on the impact of their behavior.✓ Correct
Have a private conversation with the team member to provide feedback on the impact of their behavior.
Emotional Intelligence (Task 14) requires managing relationships. Addressing the issue privately respects the individual while correcting the behavior.
Common mistakes
Waiting for the retrospective (passive) or public correction (aggressive).
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