A virtual team is struggling with low engagement during conference calls. Team members often multitask and silence is common when questions are asked. What is the MOST effective way to improve engagement?

Answer options:

Mandate that all team members keep their cameras on at all times.

Increase the frequency of meetings to ensure everyone is paying attention.

Implement random spot-checks by calling on specific people to answer questions.

Restructure meetings to be interactive, using polls, breakout rooms, and collaborative tools.

How to approach this question

Choose the option that changes the *structure* of the interaction to encourage participation.

D.Restructure meetings to be interactive, using polls, breakout rooms, and collaborative tools.✓ Correct

Virtual teams need interactive elements to replace physical presence cues. Facilitation techniques are key.

Using enforcement (A, C) instead of facilitation.

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