In a multi-cultural project team, a misunderstanding regarding the definition of 'Done' has led to quality issues. The team members from one region believe testing is a separate phase, while others believe it is part of development. What should the project manager do to build a shared understanding?

Answer options:

Update the project management plan to define 'Done' and email it to the team.

Assign the QA lead to define the standard and enforce it.

Facilitate a workshop with the entire team to co-create a Definition of Done (DoD).

Adopt the definition used by the team members with the most experience.

How to approach this question

Look for the option that involves the team in the solution (collaborative/participatory).

C.Facilitate a workshop with the entire team to co-create a Definition of Done (DoD).✓ Correct

Workshops allow for dialogue, clarification of cultural/process differences, and agreement on a single standard.

Relying on documents (A) or authority (B) to solve a cultural/understanding gap.

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