During a project kickoff, the team creates a team charter. Two months later, a senior team member consistently interrupts others and dominates discussions, violating the agreed-upon ground rules. The team looks to the project manager for help. What should the PM do?

Answer options:

Publicly reprimand the senior member during the meeting to set an example.

Update the ground rules to specifically forbid interrupting.

Remind the team of the charter during the meeting, and speak privately with the member afterwards.

Wait for the team to self-organize and handle the conflict themselves.

How to approach this question

Balance immediate correction (referencing the rules) with private coaching.

C.Remind the team of the charter during the meeting, and speak privately with the member afterwards.✓ Correct

Ground rules are a tool for the team. The PM facilitates their application. Private feedback is essential for behavioral correction.

Thinking self-organization means the PM does nothing (D) when the team is struggling.

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