A project manager notices that a usually reliable team member is making errors. The PM knows the team member is going through a divorce. Which TWO actions demonstrate the application of emotional intelligence?

Answer options:

Ignore the personal situation and focus strictly on the data of the errors.

Tell the team member they need to leave their personal problems at home.

Privately acknowledge the difficulty the team member is facing (empathy).

Offer temporary flexibility in working hours or workload to reduce stress.

Announce to the team that the member is struggling so they can help.

How to approach this question

Choose options that balance empathy with performance support.

Full Answer

C,D

EI involves recognizing emotions and managing relationships. Acknowledging the struggle and offering flexibility builds loyalty and helps the member recover performance.

Common mistakes

Thinking 'professionalism' means ignoring personal context (A, B).

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