ExpertMinds LogoExpertMinds
Hard1 markMultiple Choice
Task 1: Manage conflictconflict-managementservant-leadershipteam-dynamicshybrid-methodology

PMP · Question 01 · Task 1: Manage conflict

During a sprint planning meeting in a hybrid project, two senior developers disagree about the technical approach for implementing a critical security feature. The disagreement is becoming heated, with each developer questioning the other's expertise. The team's morale is visibly affected, and other team members are becoming uncomfortable. What should the project manager do FIRST?

Answer options:

A.

Immediately decide on the technical approach based on past experience to maintain the meeting schedule

B.

Facilitate a discussion to understand both perspectives and guide the team toward consensus

C.

Escalate the conflict to the functional managers of both developers

D.

Postpone the sprint planning until the developers resolve their differences offline

How to approach this question

Look for servant leadership approaches that facilitate rather than dictate. The PM should help the team work through conflicts constructively rather than avoiding or escalating prematurely.

Full Answer

B.Facilitate a discussion to understand both perspectives and guide the team toward consensus✓ Correct
B
Conflict management in agile environments requires servant leadership. The PM should facilitate discussion to help the team reach consensus, leveraging collective expertise while maintaining team cohesion.

Common mistakes

Choosing directive approaches (A), premature escalation (C), or conflict avoidance (D) instead of facilitative leadership.
All questions02

Practice the full PMI PMP Practice Exam 2

100 questions · hints · full answers · grading

Sign up freeTake the exam

More questions from this exam

Q02A project manager is assigned to lead a new software development project for a financial services...HardQ03During iteration planning for a hybrid software project, the team identifies a new technical risk...HardQ04A construction company is building a hospital with strict regulatory requirements, detailed archi...HardQ05A project has the following earned value metrics at the end of Month 6:<br/>- Budget at Completio...HardQ06A project manager notices that a highly skilled team member has become withdrawn over the past tw...Hard
View all 100 questions →