PMP · Question 01 · Task 1: Manage conflict
During a sprint planning meeting in a hybrid project, two senior developers disagree about the technical approach for implementing a critical security feature. The disagreement is becoming heated, with each developer questioning the other's expertise. The team's morale is visibly affected, and other team members are becoming uncomfortable. What should the project manager do FIRST?
Answer options:
Immediately decide on the technical approach based on past experience to maintain the meeting schedule
Facilitate a discussion to understand both perspectives and guide the team toward consensus
Escalate the conflict to the functional managers of both developers
Postpone the sprint planning until the developers resolve their differences offline
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