ExpertPMP · Question 06 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a highly skilled team member has become withdrawn over the past two weeks, is missing daily stand-ups, and the quality of their work has declined. Other team members have started complaining about delays caused by this person's missed commitments. The team member was previously one of the most engaged and productive contributors. Which TWO emotional intelligence competencies should the project manager primarily apply in this situation?
A project manager notices that a highly skilled team member has become withdrawn over the past two weeks, is missing daily stand-ups, and the quality of their work has declined. Other team members have started complaining about delays caused by this person's missed commitments. The team member was previously one of the most engaged and productive contributors. Which TWO emotional intelligence competencies should the project manager primarily apply in this situation?
Answer options:
Self-awareness - Recognize their own frustration with the situation and its impact on decision-making
Self-management - Control the impulse to immediately reprimand the team member for poor performance
Social awareness - Notice and interpret the team member's behavioral changes and emotional state
Relationship management - Have a private, empathetic conversation to understand what's happening
Motivation - Inspire the team member through public recognition and team motivation activities
Empathy - Feel sorry for the team member's personal situation
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