ExpertHard1 markMultiple Choice
Task 10: Build shared understandingstakeholder managementconflict resolutionrequirements managementcollaborative problem solving
PMP · Question 17 · Task 10: Build shared understanding
A project manager receives conflicting requirements from two key stakeholders who both claim their needs are critical for project success. The requirements are mutually exclusive and both stakeholders have equal influence. What should the project manager do FIRST?
A project manager receives conflicting requirements from two key stakeholders who both claim their needs are critical for project success. The requirements are mutually exclusive and both stakeholders have equal influence. What should the project manager do FIRST?
Answer options:
A.
Facilitate a collaborative session with both stakeholders to understand the underlying business needs behind their requirements
B.
Escalate the conflict to the project sponsor for a decision
C.
Analyze the technical feasibility of both requirements and recommend the more feasible option
D.
Implement both requirements in different phases of the project
How to approach this question
Look for collaborative approaches that seek to understand underlying needs rather than just positions. This often reveals creative solutions.
Full Answer
A.Facilitate a collaborative session with both stakeholders to understand the underlying business needs behind their requirements✓ Correct
A
Understanding underlying business needs often reveals that stakeholders' stated positions are just one way to meet their actual needs, opening possibilities for creative solutions.
Common mistakes
Immediately escalating or trying to choose between positions without understanding the underlying needs that drive those positions.
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