ExpertHard1 markMultiple Choice
Task 1: Manage conflictstakeholder managementteam protectionconflict de-escalationprofessional communication
PMP · Question 31 · Task 1: Manage conflict
During a project review meeting, a senior stakeholder criticizes the project team's performance in front of other stakeholders, causing visible distress to team members. The criticism is partially valid but delivered inappropriately. What should the project manager do FIRST?
During a project review meeting, a senior stakeholder criticizes the project team's performance in front of other stakeholders, causing visible distress to team members. The criticism is partially valid but delivered inappropriately. What should the project manager do FIRST?
Answer options:
A.
Defend the team immediately and redirect the conversation to project accomplishments
B.
Acknowledge the concerns professionally and suggest discussing specific improvement actions privately after the meeting
C.
Ask the stakeholder to provide specific examples and evidence for their criticism
D.
End the meeting immediately to prevent further damage to team morale
How to approach this question
Balance protecting team morale with addressing valid concerns. Look for approaches that de-escalate while moving toward constructive resolution.
Full Answer
B.Acknowledge the concerns professionally and suggest discussing specific improvement actions privately after the meeting✓ Correct
B
Effective leadership acknowledges valid concerns while protecting team morale and redirecting toward constructive problem-solving in appropriate settings.
Common mistakes
Either completely defending the team (ignoring valid concerns) or allowing public criticism to continue (damaging team morale).
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