ExpertHard1 markMultiple Choice
Task 10: Build shared understandingcommunication standardsshared understandingcross-functional teamsterminology management
PMP · Question 40 · Task 10: Build shared understanding
A project manager notices that team members from different functional areas are using different terminology for the same concepts, leading to confusion and miscommunication during project meetings. What should the project manager do to address this issue?
A project manager notices that team members from different functional areas are using different terminology for the same concepts, leading to confusion and miscommunication during project meetings. What should the project manager do to address this issue?
Answer options:
A.
Work with the team to develop a common project glossary and communication standards
B.
Require all team members to use the terminology from the project management methodology
C.
Ask team members to define their terms whenever they speak in meetings
D.
Assign a team member to translate between different functional areas during meetings
How to approach this question
Look for proactive solutions that create shared understanding and prevent future miscommunication rather than reactive measures.
Full Answer
A.Work with the team to develop a common project glossary and communication standards✓ Correct
Developing common terminology and communication standards proactively addresses the root cause of miscommunication and creates lasting shared understanding.
Common mistakes
Using reactive approaches that manage confusion rather than proactive approaches that prevent it through shared understanding.
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