ExpertHard1 markMultiple Choice
PMP · Question 54 · Task 2: Lead a team
A project manager notices that team members are reluctant to raise issues or concerns during team meetings, but frequently discuss problems informally after meetings. This is preventing the team from addressing issues effectively. What should the project manager do to encourage more open communication?
A project manager notices that team members are reluctant to raise issues or concerns during team meetings, but frequently discuss problems informally after meetings. This is preventing the team from addressing issues effectively. What should the project manager do to encourage more open communication?
Answer options:
A.
Implement anonymous feedback mechanisms for team members to raise concerns
B.
Directly ask team members why they don't raise issues during meetings
C.
Create psychological safety by modeling vulnerability and demonstrating that raising concerns is valued
D.
Schedule separate one-on-one meetings to discuss issues privately
How to approach this question
Open communication requires psychological safety, which leaders must create by modeling vulnerability and demonstrating that concerns are valued.
Full Answer
C.Create psychological safety by modeling vulnerability and demonstrating that raising concerns is valued✓ Correct
C
Psychological safety is the foundation of open team communication. Leaders create this by modeling vulnerability and showing that raising concerns is valued, not punished.
Common mistakes
Using mechanisms that avoid the group dynamic issue or trying to force open communication without creating the psychological safety that enables it.
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