PMP · Question 59 · Task 11: Engage and support virtual teams
A project manager is working with a distributed team that spans multiple countries and cultures. Team members report difficulty understanding each other during virtual meetings due to different accents, communication styles, and cultural norms. Which TWO approaches should the project manager implement to improve cross-cultural communication?
A project manager is working with a distributed team that spans multiple countries and cultures. Team members report difficulty understanding each other during virtual meetings due to different accents, communication styles, and cultural norms. Which TWO approaches should the project manager implement to improve cross-cultural communication?
Answer options:
Require all team members to use standardized business English in all communications
Provide cultural awareness training and establish communication protocols that accommodate different styles
Use only written communication to avoid accent and pronunciation issues
Create multiple communication channels and formats to accommodate different cultural preferences
Assign cultural liaisons to translate between different team members
Schedule meetings at times that rotate to be convenient for different time zones
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