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Task 11: Engage and support virtual teamscross-cultural communicationdistributed teamscultural awarenesscommunication protocols

PMP · Question 59 · Task 11: Engage and support virtual teams

A project manager is working with a distributed team that spans multiple countries and cultures. Team members report difficulty understanding each other during virtual meetings due to different accents, communication styles, and cultural norms. Which TWO approaches should the project manager implement to improve cross-cultural communication?

Answer options:

A.

Require all team members to use standardized business English in all communications

B.

Provide cultural awareness training and establish communication protocols that accommodate different styles

C.

Use only written communication to avoid accent and pronunciation issues

D.

Create multiple communication channels and formats to accommodate different cultural preferences

E.

Assign cultural liaisons to translate between different team members

F.

Schedule meetings at times that rotate to be convenient for different time zones

How to approach this question

Focus on approaches that build cultural understanding and provide multiple ways for people to communicate effectively across cultural differences.

Full Answer

B,D
Cultural awareness training (B) builds understanding while multiple communication channels (D) accommodate different cultural communication preferences.

Common mistakes

Trying to standardize communication or eliminate cultural differences instead of building understanding and accommodating different styles.

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