PMP · Question 77 · Task 8: Plan and manage scope
A project manager is working with a team that has been consistently meeting sprint goals but stakeholder feedback indicates that the delivered features are not intuitive for end users. The development team argues that they are building exactly what was specified in the requirements. What should the project manager do FIRST?
Answer options:
Facilitate sessions with end users, stakeholders, and the development team to better understand usability needs
Review the requirements documentation to ensure it includes usability specifications
Implement user experience testing for all future deliverables
Assign a user experience specialist to review all development work
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