ExpertPMP · Question 76 · Task 4: Support organizational change
A project manager is leading a digital transformation project that will change core business processes. Early user testing reveals that while the new system works correctly, users are struggling to adapt to the new workflows and are requesting to keep some old processes. Which TWO approaches should the project manager take to address this resistance?
A project manager is leading a digital transformation project that will change core business processes. Early user testing reveals that while the new system works correctly, users are struggling to adapt to the new workflows and are requesting to keep some old processes. Which TWO approaches should the project manager take to address this resistance?
Answer options:
Analyze which old processes users want to keep and evaluate whether they can be accommodated without compromising transformation goals
Implement the new system as designed since users will eventually adapt to the changes
Delay implementation until users are more comfortable with the changes
Revert to the old system design to maintain user comfort
Provide additional training and support focused on helping users understand the benefits of new workflows
Implement the changes gradually over a longer timeframe
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