Task 4: Support organizational change

A project manager is leading a digital transformation initiative that will significantly change how employees work. The organization has a history of resistance to change, and early feedback indicates anxiety about job security and new technology adoption. Senior leadership is committed but middle management seems hesitant. Which TWO actions should the project manager take to support organizational change?

A project manager is leading a digital transformation project that will change core business processes. Early user feedback indicates resistance to the new system, with concerns about job security and increased complexity. The technical implementation is proceeding smoothly, but user adoption metrics are below expectations. What should the project manager focus on?

A project manager is working on a digital transformation project that involves changing core business processes. User training has been completed, but early adoption metrics show that only 40% of users are actively using the new system. Interviews reveal that users find the new system more complex than the old one and are reverting to manual workarounds. What should the project manager focus on?

A project manager is working on a project that involves implementing new technology across multiple business units. Each business unit has different readiness levels for the technology adoption, with some units eager to proceed and others resistant to change. The project timeline assumes uniform rollout across all units. What should the project manager do?

A project manager is leading an organizational change initiative to implement new customer service software. Several departments are resistant to the change, citing concerns about job security and increased workload. Which TWO approaches should the project manager use to support organizational change?

A project manager is leading a digital transformation project that will significantly change how employees perform their daily work. Early feedback from pilot users indicates resistance to the new system, citing complexity and fear of job displacement. Which TWO strategies should the project manager implement to address this resistance?

A project manager is leading a digital transformation project that will change core business processes. Early user testing reveals that while the new system works correctly, users are struggling to adapt to the new workflows and are requesting to keep some old processes. Which TWO approaches should the project manager take to address this resistance?

A project manager is implementing a new enterprise resource planning (ERP) system that will significantly change how employees perform their daily work. The organization has a traditional, hierarchical culture with resistance to change, and many employees have expressed anxiety about job security and learning new processes. Senior leadership is committed to the change but middle management seems hesitant. What should the project manager do FIRST?

A project manager is implementing a new enterprise resource planning (ERP) system that will fundamentally change how employees perform their daily work across multiple departments. The organization has a traditional, hierarchical culture with established processes that have been in place for over a decade. Employees have expressed concerns about job security, learning new systems, and changing established workflows. Senior leadership is committed to the transformation, but middle management appears resistant and concerned about disruption to their operations. What should the project manager do FIRST?

A project manager is leading a digital transformation initiative that will significantly change how employees perform their daily work. Early feedback indicates that some departments are resistant to the changes, citing concerns about job security and increased workload. The resistance is beginning to impact project progress and stakeholder support. What should the project manager do FIRST?

A project manager is leading a digital transformation initiative that will significantly change how the organization operates. Early stakeholder feedback indicates strong resistance from middle management who are concerned about job security and loss of authority. The resistance is beginning to affect project progress and stakeholder support. What should the project manager do FIRST?

A project manager is leading a digital transformation initiative that will significantly change how employees perform their daily work. Early feedback indicates strong resistance from department managers who are concerned about losing control over their processes and potential staff reductions. The resistance is beginning to affect project progress and stakeholder support. What should the project manager do FIRST?

A project manager is leading an enterprise system implementation that will significantly change how employees perform their daily work. Early feedback indicates that some departments are resistant to the changes and concerned about the impact on their workflows. What should the project manager do FIRST?

A project manager is leading an enterprise system implementation that will significantly change how employees perform their daily work. Early feedback indicates resistance from several departments concerned about workflow disruption and job security. Which TWO actions should the project manager take FIRST to support organizational change?