PMP · Question 93 · Task 4: Support organizational change
A project manager is leading a digital transformation initiative that will significantly change how employees perform their daily work. Early feedback indicates strong resistance from department managers who are concerned about losing control over their processes and potential staff reductions. The resistance is beginning to affect project progress and stakeholder support. What should the project manager do FIRST?
Answer options:
Escalate the resistance issues to senior leadership for resolution
Assess the organizational culture and understand the specific concerns driving the resistance
Implement additional change management training and communication programs
Modify the project approach to give department managers more control over the transformation process
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