ExpertPMP · Question 46 · Task 4: Support organizational change
A project manager is leading a digital transformation project that will significantly change how employees perform their daily work. Early feedback from pilot users indicates resistance to the new system, citing complexity and fear of job displacement. Which TWO strategies should the project manager implement to address this resistance?
A project manager is leading a digital transformation project that will significantly change how employees perform their daily work. Early feedback from pilot users indicates resistance to the new system, citing complexity and fear of job displacement. Which TWO strategies should the project manager implement to address this resistance?
Answer options:
Simplify the system design to reduce complexity concerns
Provide comprehensive training and support to build user confidence and competence
Implement the system gradually to reduce the impact of change
Communicate the business benefits and necessity of the transformation
Address job security concerns directly through clear communication about role evolution rather than elimination
Delay implementation until resistance decreases naturally
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