PMP · Question 37 · Task 4: Support organizational change
A project manager is leading a digital transformation initiative that will significantly change how employees perform their daily work. Early feedback indicates that some departments are resistant to the changes, citing concerns about job security and increased workload. The resistance is beginning to impact project progress and stakeholder support. What should the project manager do FIRST?
Answer options:
Escalate the resistance issues to senior management for resolution
Assess the organizational culture and understand the specific concerns driving the resistance
Implement additional training programs to help employees adapt to the changes
Modify the project scope to reduce the impact on resistant departments
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