A project manager is facilitating a conflict resolution session between two team members who have different approaches to implementing a critical feature. One team member prefers a conservative, well-tested approach, while the other advocates for an innovative but riskier solution. The conflict is affecting team morale and project progress. Which TWO conflict resolution techniques should the project manager use FIRST?

Compromising - Find a middle ground solution that incorporates elements of both approaches

Problem-solving - Focus on understanding the underlying interests and finding a solution that meets both parties' core needs

Forcing - Make a decision as the project manager to resolve the conflict quickly

Avoiding - Allow the team members to work out the conflict on their own

Collaborating - Work together to find a win-win solution that addresses both parties' concerns

Smoothing - Emphasize areas of agreement and minimize the importance of differences