PMP · Question 72 · Task 4: Support organizational change
A project manager is leading a digital transformation initiative that will significantly change how the organization operates. Early stakeholder feedback indicates strong resistance from middle management who are concerned about job security and loss of authority. The resistance is beginning to affect project progress and stakeholder support. What should the project manager do FIRST?
Answer options:
Escalate the resistance issues to senior leadership for resolution
Assess the organizational culture and understand the specific concerns driving the resistance
Implement additional communication and training programs to address the resistance
Modify the project scope to reduce the impact on middle management roles
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