PMP · Question 73 · Task 1: Manage conflict
A project manager is leading a team where two experienced developers have different approaches to solving a critical technical problem. One developer advocates for a proven, conservative solution, while the other proposes an innovative but untested approach. The disagreement is creating tension and affecting team productivity. Which TWO conflict resolution approaches should the project manager use FIRST?
Answer options:
Problem-solving - Focus on understanding the underlying technical requirements and constraints to find the best solution
Compromising - Find a middle ground that incorporates elements of both technical approaches
Forcing - Make a decision as project manager to resolve the technical conflict quickly
Collaborating - Work together to evaluate both approaches against project objectives and find the best solution
Avoiding - Allow the developers to work out the technical disagreement independently
Smoothing - Emphasize the technical expertise of both developers and minimize the importance of the differences
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