ExpertPMP · Question 42 · Task 4: Support organizational change
A project manager is leading a digital transformation project that will change core business processes. Early user feedback indicates resistance to the new system, with concerns about job security and increased complexity. The technical implementation is proceeding smoothly, but user adoption metrics are below expectations. What should the project manager focus on?
A project manager is leading a digital transformation project that will change core business processes. Early user feedback indicates resistance to the new system, with concerns about job security and increased complexity. The technical implementation is proceeding smoothly, but user adoption metrics are below expectations. What should the project manager focus on?
Answer options:
Continue with technical implementation since that is proceeding well
Delay the project until user concerns are fully resolved
Implement change management strategies to address user concerns and improve adoption
Simplify the technical solution to reduce complexity concerns
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