A project manager is leading an organizational change initiative to implement new customer service software. Several departments are resistant to the change, citing concerns about job security and increased workload. Which TWO approaches should the project manager use to support organizational change?

Answer options:

Implement the change quickly to minimize resistance and disruption

Engage with departments to understand their concerns and address them through communication and training

Focus on the technical implementation and let HR handle the people-related change issues

Identify change champions within each department to help advocate for the benefits of the new system

Mandate compliance through management directives and performance metrics

Delay implementation until all resistance is eliminated

How to approach this question

Look for approaches that address the human side of change through engagement, communication, and peer influence rather than mandates or avoidance.

B,D

Successful organizational change requires addressing concerns through engagement (B) and leveraging peer influence through change champions (D).

Focusing only on technical implementation or using mandates instead of addressing the human aspects of change that drive resistance.

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