PMP · Question 35 · Task 4: Support organizational change
A project manager is implementing a new enterprise resource planning (ERP) system that will significantly change how employees perform their daily work. The organization has a traditional, hierarchical culture with resistance to change, and many employees have expressed anxiety about job security and learning new processes. Senior leadership is committed to the change but middle management seems hesitant. What should the project manager do FIRST?
Answer options:
Conduct a comprehensive organizational change readiness assessment to understand specific concerns and resistance factors
Implement a communication campaign to explain the benefits of the new ERP system
Focus on training programs to help employees develop the skills needed for the new system
Work with senior leadership to mandate compliance with the new system
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