PMP · Question 36 · Task 1: Manage conflict
A project manager is facilitating a conflict between two team leads who disagree about the technical architecture for a critical system component. The disagreement has escalated and is affecting team morale and project progress. Which TWO approaches should the project manager use FIRST to manage this conflict effectively?
Answer options:
Make a decision about the technical architecture to resolve the conflict quickly
Facilitate a structured discussion to help both team leads understand each other's perspectives and concerns
Separate the team leads and assign them to different project components
Focus the discussion on technical criteria and project objectives rather than personal positions
Escalate the conflict to senior management for resolution
Ask the broader team to vote on which technical approach to adopt
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