PMP · Question 13 · Task 4: Support organizational change
A project manager is leading a digital transformation initiative that will significantly change how employees work. The organization has a history of resistance to change, and early feedback indicates anxiety about job security and new technology adoption. Senior leadership is committed but middle management seems hesitant. Which TWO actions should the project manager take to support organizational change?
Answer options:
Focus primarily on senior leadership support since they have the most influence
Develop a comprehensive communication plan addressing job security concerns and benefits
Implement the changes quickly to minimize the period of uncertainty
Engage middle management as change champions through involvement in planning and implementation
Postpone the project until organizational culture becomes more change-ready
Mandate participation and set strict compliance deadlines
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