PMP · Question 35 · Task 4: Support organizational change
A project manager is leading an enterprise system implementation that will significantly change how employees perform their daily work. Early feedback indicates that some departments are resistant to the changes and concerned about the impact on their workflows. What should the project manager do FIRST?
Answer options:
Proceed with the implementation as planned since resistance is normal in change initiatives
Assess the organizational culture and specific concerns to develop targeted change management strategies
Increase communication about the benefits of the new system
Engage senior leadership to mandate compliance with the changes
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