A project manager is facilitating a conflict between two team members who have different approaches to solving a technical problem. The conflict is affecting team morale and project progress. Which TWO actions should the project manager take FIRST to manage this conflict effectively?

Create a safe environment where both team members can express their perspectives without judgment

Make a decision about which technical approach to use to resolve the conflict quickly

Separate the team members to work on different parts of the project

Help both team members understand the underlying interests and concerns behind their positions

Escalate the conflict to the functional managers of both team members

Schedule individual meetings with each team member to hear their concerns privately