ExpertHard1 markMultiple Choice
PMP · Question 01 · Task 1: Manage conflict
During a sprint retrospective in an agile project, two senior developers engage in a heated argument about coding standards. The disagreement is escalating and other team members are becoming uncomfortable. What should the project manager do FIRST?
During a sprint retrospective in an agile project, two senior developers engage in a heated argument about coding standards. The disagreement is escalating and other team members are becoming uncomfortable. What should the project manager do FIRST?
Answer options:
A.
Immediately end the retrospective and schedule individual meetings with both developers
B.
Facilitate a structured discussion to help both developers express their perspectives and guide the team toward consensus
C.
Ask the Scrum Master to handle the conflict since it's occurring during a Scrum ceremony
D.
Establish a team vote to decide which coding standard approach to adopt
How to approach this question
Look for servant leadership approaches that facilitate rather than dictate. The PM should help the team work through conflicts constructively rather than avoiding or escalating them.
Full Answer
B.Facilitate a structured discussion to help both developers express their perspectives and guide the team toward consensus✓ Correct
B
Conflict management in agile environments requires the project manager to act as a facilitator and coach, helping team members work through disagreements constructively while maintaining psychological safety.
Common mistakes
Choosing avoidance strategies or immediately escalating instead of facilitating resolution. Many candidates miss that conflict can be productive when managed well.
Practice the full PMI PMP Practice Exam 6
100 questions · hints · full answers · grading
More questions from this exam
Q02A project manager is leading a hybrid software development project where the client has stable re...HardQ03A team member who was previously a high performer has shown declining work quality and missed sev...HardQ04An experienced team member approaches the project manager asking for more autonomy in making tech...HardQ05A project team is transitioning from waterfall to agile methodology. Several team members express...HardQ06A project manager is forming a new cross-functional team for a complex software integration proje...Hard